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CHAIRMAN
AND PRESIDENT'S REPORT
We believe that leadership is
secured and determined not by when you get to the top, but how long you are able to maintain that position. Having
remained consistently the No. 1 non-life insurance company in the country for the past 37 years, we at the Malayan
Group of Insurance Companies are very pleased to report that we are as passionately driven to excel and lead the
industry as when we first strove to get here.
As 2007 came to a close, we were thankful for maintaining a strong initiative to adapt,
innovate and be even more responsive and relevant to the needs of our clients. The climate was favorable for growth
in general. The country's GDP rose by an impressive 11% from its 2006 figure, following an upward trend in the last
five years. The peso was trading at around the Php41 level to a US dollar and was Asia's best performing currency.
It was a challenging year nevertheless, but we were able to surpass it on
the strength of our collective leadership as the largest non-life insurance group in the Philippines. Tokio Marine Malayan
Insurance Co. Inc. increased its underwriting income to P195 million and grew its investment and other income by 19%. First
Nationwide Assurance Corporation experienced a 14% growth in total assets at P720 million, while Bankers Assurance Corporation
enjoyed a 33% growth in gross premiums and a 29% increase in net insurance premiums.
The Group's flagship company, Malayan Insurance Co., Inc., remained far
and above the non-life insurance industry leader in gross premiums written and continued to enjoy stability
on its 77th year of service to the Filipino people. MICO's gross premium revenues reached P5.71 billion,
grown by 16% or P782 million higher than P5 billion in 2006.
We were able to secure these gains despite the volatility of our operating
environment. The imposition of the minimum capitalization of P100 million, which would increase to P500
million by 2011 as strictly mandated by the Insurance Commission has already been rationalizing the industry
even more. This mandate has shaken up the industry considerably, leading to several mergers and public offers
to help other fledgling firms beef up their capital base. While resistance was expected, companies also rushed
to introduce more products at much lower prices and sought ways to venture into new markets, such as microinsurance,
environment coverage, and the like.
MICO's capital base of P750 million makes us well secured in this
regard and is our assurance of our more-than-adequate capability to meet the insurance needs
of our clients.
Owning to this improved capitalization and stronger regulatory environment,
the industry saw a considerable rise in non-life premiums and insurance penetration level in 2007.
Consequently, the Philippines' non-life insurance industry finally gained a more favorable stable
outlook from Standard & Poors, rising from the negative financial strength outlook in 2006 and now
reflecting improved underwriting performance and strong growth prospects.
MALAYAN GROUP OF INSURANCE COMPANIES
This came about despite the drawn out clamor from many
non-life insurance companies over the Compulsory Third Party Liability Issue that was first raised by the
LTO and taken up by the government's GSIS agency. We hope the compromise plan works well for the benefit
of all parties concerned.
OVERCOMING HURDLES
For a company to stay on top,
the main challenge is always to surpass itself in every aspect and thus create a
consistently high performing organization. We exhort every employee to live up to
this challenge and play an active role in realizing Malayan's vision, which is to
make our name synonymous with Non-Life Insurance.
We have implemented a number of strategies to achieve this end.
In terms of improving relationships with customers, we continued to invest in systems
computerization and restructuring to improve our turnaround time, Malayan Insurance has
implemented next level service concepts such as the First Contact Claims System that was
successfully pilot-tested in our Makati Branch and eventually applied in our Head Office.
This has resulted in improved turn around time for claims processing. Our pursuit of ISO
certification, among others, will also ensure control and improvement in the quality of
our products and services.
The other companies within the Malayan Group individually implemented
several effective strategies for retail growth. First Nationwide Assurance Corporation (FNAC)
saw the value of going direct to customers in offering its Club Direct car insurance. Tokio
Marine Malayan Insurance Company (TMMIC) intensified its business engagement with Japanese
trading firms in the country and thereby expanded its Japanese accounts.
For our intermediaries, our sales agents, brokers and partners, we have
resolved to increase our interactions, enhance partnership drives and incentives, and intensify
their training and development. Retaining their loyalty, increasing their motivation and improving
their capabilities have been important considerations in all our activities, knowing they are our
essential personal link to our clients.
Likewise, we also focused on improving our relationship with employees,
who we believe are the main source of our competitive advantage. We therefore devoted ourselves to
enhance employee development via extensive training and recognition programs as well as commensurate
benefits in health and wellness, social and recreational activities, and workplace improvement.
OUTLOOK FOR 2008
The strong position in which we closed 2007 has poised
us to meet what is shaping up to be a difficult 2008. Soaring oil prices,
a slowdown in the US economy, and the negative effects of a strong peso slowed
the Philippine economy in the first quarter and may prompt the government to
cut its full-year growth forecast. First quarter 2008 GDP already slackened
to 5.2 percent from its previous year's performance of 7.0 percent.
Doubling our drive to deepen the insurance penetration
rate is now our priority in light of this scenario. We at Malayan will continue
to leverage on our leadership position to build and secure more partnerships
that will open new markets for us. One direction that we are heading in is the
micro loan insurance, and we continue to make inroads by having extensively
pioneered in this segment, way ahead of the competition.
By constantly rebuilding on our internal strengths,
infusing renewed spirit and drive, we can assure our stockholders, officers,
agents, employees and clients that we will continue to be at the top of the industry
for many years to come. Once again, we thank everyone for your continued confidence
and support.
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