CAMILLE (Call Malayan Insurance Live Line) is a FREE membership roadside assistance program exclusively to Malayan Comprehensive Motorcar Insurance Policy Holders. You can get free emergency towing assistance in applicable areas:
METRO MANILA, METRO CEBU, METRO DAVAO and other key areas nationwide, 7 days a week.
Just call the hotline: 02-687-8525
- FREE Emergency Towing
- Mechanical Breakdown (up to PHP4,000.00)
- Accident-related (up to PHP4,000.00)
- FREE Minor Roadside Repair (up to PHP2,000.00)
- Alternative Travel (up to PHP1,000.00)
- Repatriation of Vehicle (up to PHP1,000.00)
- Removal of Vehicle (up to PHP8,000.00)
- Hotel Accommodation (up to PHP1,000.00 per night, maximum of 2 nights)
- FREE 24/7 General Claims Assistance
- Emergency Message Transmission
- 24/7 Telephone Medical Advice
- Emergency Medical transportation
- Arrangement of Hospital Admission
- Return of Mortal Remains
- Legal Referral
- Metro Manila-Wide Map Locator Assistance
- Referral to Discounted Auto Shops
FREE EMERGENCY TOWING SERVICE
In the event that the insured’s vehicle breaks down or is involved in a car accident or is immobilized while on the road and immediate repair is not possible, CAMILLE will assist the Insured by arranging a FREE towing service to haul the vehicle to the nearest authorized repair shop. Limit of coverage is up to PHP4,000.00.
FREE MINOR ROADSIDE REPAIR
If Insured’s vehicle breaks down and requires immediate minor repairs such as changing of tires, boosting of battery, jumpstarting a vehicle, unlocking of vehicle, or if oil or fuel delivery is deemed necessary, CAMILLE will arrange the dispatching a provider to the Insured’s stalled vehicle. Limit of coverage is up to PHP2.000.00
FREE ALTERNATIVE TRAVEL
If Insured’s vehicle cannot be repaired within a reasonable time, and he urgently needs to reach his destination, CAMILLE will organize an alternative transport for him so that he can continue his journey. Limit of coverage is up to PHP1,000.00.
REPATRIATION OF VEHICLE
If the Insured’s vehicle becomes immobilized due to mechanical breakdown and cannot be repaired within forty-eight (48) hours following breakdown, CAMILLE shall provide up to PHP1,000.00 assistance to return his vehicle at client’s place of residence.
REMOVAL OF VEHICLE
If the Insured’s vehicle is involved in a vehicular accident where it is completely immobilized and has fallen into a ravine, CAMILLE will arrange for a towing company to recover the vehicle for FREE. Limit coverage is up to PHP8,000.00.
FREE HOTEL ACCOMMODATION
In the event that the Insured’s vehicle, while on an out-of-town trip, breaks down and cannot be repaired within 24 hours, CAMILLE will arrange for a FREE hotel accommodation for him. Limit of coverage is PHP1,000.00 per night, maximum of two (2) nights.
24-HOUR GENERAL CLAIMS ASSISTANCE
CAMILLE provides a round-the-clock FREE general claims assistance on claims procedures and documentation assistance including referral to accredited claims adjusters, bodily injury and property damage claims, as well as referral to drive-in claims site or location.
TELEPHONE MEDICAL ADVICE
If the Insured is injured in a car accident while driving his vehicle, CAMILLE will arrange for a medical adviser to provide him an immediate, over-the-phone assistance. CAMILLE will communicate clearly to the client that such advice is not meant to be a diagnosis and that he will be referred to a medical professional when necessary.
EMERGENCY MEDICAL TRANSPORT
If the Insured is seriously injured in a car accident, CAMILLE will arrange for proper medical transportation including ambulance service to take the patient to the nearest medical facility.
EMERGENCY HOSPITAL ADMISSION
If the medical condition of the Insured is grave and will require immediate hospitalization, CAMILLE will assist in arranging for his emergency hospital admission.
REPATRIATION OF MORTAL REMAINS
In the event of death of the Insured in a car accident, CAMILLE will arrange for the transportation of the Insured’s mortal remains to his place of residence or if requested by his family, arrange for local burial at the place of death, subject to any governmental regulations.
If requested by the Insured, CAMILLE may provide him the name and contact details of legal practitioners and lawyers.
METRO-MANILA MAP LOCATOR ASSISTANCE
If requested, CAMILLE will provide for landmarks, nearest routes of requested locations within Metro Manila.
REFERRAL TO DISCOUNTED AUTO SHOPS
If requested by the Insured, CAMILLE will provide a list of the nearest auto shops where client may avail of special discounts on auto parts via the CAMILLE network of providers.
If requested, CAMILLE will provide the locations and telephone numbers of Honda dealerships within the Philippines.
If requested, CAMILLE will provide the location and telephone numbers of the nearest police stations and MMDA stations.
- Above services are purely referrals or arrangement basis only. Malayan Insurance shall not be responsible for any third party expenses in excess of the above mentioned limit which shall be Insured’s responsibility.
- NLEX, SLEX, SCTEX and SKYWAY are covered by their respective towing service providers. CAMILLE service in these areas is on a reimbursement basis only, subject to the approved limit per event.
Other areas where CAMILLE services are available/accessible:
Upper North Luzon – Isabela, La Union; Baguio City, Dagupan City, Laoag City, Tuguegarao City
Lower North Luzon – Pampanga, Tarlac; Angeles City, Baliuag, Cabanatuan City, Olongapo City
South Luzon – Batangas, Cavite; Calamba, Legaspi City, Lipa City, Naga City, San Pablo City
Visayas – Cebu, Iloilo, Palawan; Bacolod City, Iloilo City, Tagbilaran City
Mindanao – Cagayan de Oro, Davao; Cagayan de Oro City, General Santos City, Zamboanga City, Tagum City