EXPRESS CLAIMS SERVICE

Your One-Stop Computerized Motor Claims Processing Office

Malayan's Express Claims Service or XCS is a one-stop computerized motorcar claims processing and settlement service, intended solely for the benefit of the company's policyholders. It guarantees the speedy settlement of motor vehicle claims within 24 hours, or even less.

COMMON QUESTIONS

Who can avail of Malayan's Express Claims Service?

Malayan's Private Vehicle Policyholders in Metro Manila, except those with policies covering Asian Utility vehicles (AUVs), such as Tamaraws, Fieras, Carters, and the like, can avail of the XCS.

What motorcar claims can be filed at Malayan's XCS Office?

Claims for losses of up to P15,000, arising from external damages to the insured vehicle and being compensable under the own damage cover.

What are the documents required to be presented to the Malayan's XCS Office?

" Photocopy of the Insurance Policy.
" Photocopy of the Premium Official Receipt.
" Photocopy of Driver's License.
" Photocopies of Certificate of Registration & Official Receipt.
" Original Copy of Policy Report or Notarized Affidavit of Loss.

Note: If the claim is filed by a representative, an Authorization Letter from the Insured is required.

What does the claimant do to immediately avail of Malayan's XCS?

All the claimant has to do is to bring the damaged insured vehicle to Malayan's XCS Office for inspection and submit the required documents to the XCS Adjuster or receiving clerk.